The primary role of the IT Systems Engineer (T1) is responsible for providing technical support and assistance to all B-Logic clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Systems Engineers will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.

The primary role of the IT Systems Engineer (T2) is responsible for providing technical support and assistance to all B-Logic clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Systems Engineers will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.

As a Client Success Manager, you will be responsible for ensuring the retention, long-term success, and satisfaction of our clients by leveraging data analysis to drive strategic initiatives. This position involves building strong relationships with clients, understanding their needs, and optimizing their experience with our products and services, and using data insights to develop tailored strategies that enhance their experience and drive mutual success. A successful Client Success Manager combines empathy, analytical skills, and strategic thinking to ensure clients achieve their desired outcomes while maximizing their return on investment.

The primary purpose of the IT Systems Engineer (Intern) is to support the B-Logic IT Operations team with Ticket Lifecycle Management and escalation.
B-Logic will commit to upskilling IT Interns to progress further in their Information Technology career journey.