B-Logic Careers

The Client Success Manager plays a critical role in driving revenue growth by managing and expanding a portfolio of clients. This role is responsible for building strong relationships, identifying sales opportunities, and ensuring high client satisfaction. The Client Success Manager serves as a primary point of contact for clients, aligning their business needs with the company’s IT solutions and services to maximize sales and retention.

This position requires a strong sales mindset, with a focus on revenue growth by upselling, and cross-selling, to achieve and exceed company targets. The Client Success Manager must be skilled in consultative selling, identifying client pain points, and positioning the company’s offerings as the best solution.

The ideal candidate has a proven track record in sales, account management, and business development within the IT or Managed Services industry. They must possess exceptional communication, negotiation, and closing skills to drive long-term revenue growth.

In this role, the Client Success Manager will collaborate with various teams including but not limited to leadership, marketing, and specialist teams to develop tailored solutions, ensuring successful deal closures and strong client retention.

The role of the Service Delivery Manager is a senior role that is central to the management of service delivery to a portfolio of clients, ensuring that all services and solutions delivered satisfy clients’ business requirements and expectations. The Service Delivery Manager works with stakeholders to enforce governance controls and processes. As well as working with stakeholders to drive continual service improvement and maturity of IT for clients. The Service Delivery Manager should have experience planning and managing projects, as well as strong interpersonal skills and good business acumen, necessary to build relationships with clients, and ensure effective ongoing interaction between operations and the client. The Service Delivery Manager should have extensive experience in IT and industry-recognized frameworks (such as ITIL and Cobit), managing and overseeing IT systems, leading IT projects, managing risk and change, managing budgets, developing, and driving IT roadmaps and continual service improvement initiatives. The Service Delivery Manager will work with executives, other managers, and technical people, to ensure successful implementation of strategic plans and initiatives.

The primary role of the IT Systems Engineer (T1) is responsible for providing technical support and assistance to all B-Logic clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Systems Engineers will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.

The primary role of the IT Systems Engineer (T2) is responsible for providing technical support and assistance to all B-Logic clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Systems Engineers will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.