End 2 End Outsource Service
When you select the B-Logic End 2 End Managed Service, you get peace of mind for all things related to your IT Infrastructure. No more worrying about scary Cloud stories or if your back-ups have been done/tested. Or if you are going to be held to ransom by unscrupulous hackers insisting on bitcoin payments in order for you to access your own data (which they have illegally encrypted). B-Logic will advise you every step of the way and assist you in making the most cost-effective decision for your business. You understand your unique business requirements and we understand IT. Together, we will apply a best-practice approach to proposing IT solutions and services that meet these unique requirements.
Even though Cloud provided solutions are being punted as the next panacea it is not necessary making it easier for the IT end user. In fact, our service desk statistics indicate the service requests increase by up to 25% after Cloud based implementations. With this in mind B-Logic, a certified Microsoft Cloud Solution Provider (CSP) has selected the following basket of services from our service catalogue and provide this as an E2E Outsource Service encompassing:
Service desk, 1st, 2nd and 3rd Line support services and Field limited support services.
Cloud Platform, Server, Network, Mail, Security and Back-up management.
Quarterly reviews, Annual CTO advisory session, Technical Account Management, Procurement services, 3rd party vendor management.
By combining these services and taking responsibility for the ongoing support and management of the IT Infrastructure and all associated Cloud services, we provide our clients with the following tangible business benefits:
- Reduce overall downtime saving you money
- Reduce the risk of security breaches thereby reducing your risk
- Ensuring optimal systems performance saving you time
- Measuring and tracking all service requests and incidents in order to plan/budget more effectively.
- Professional unbiased advice and guidance reducing complexity and enabling technology to work for you
- Management of designated 3rd party suppliers reducing management time
- Single point of contact for all things IT, reducing complexity and keeping it simple.