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Setting up and managing a RMM (Remote Monitoring and Management) system on an ongoing basis is often a very daunting task for an IT Manager. We use SolarwindsMSP (ex N-Able) for our own managed services and have the skills and experience to manage this system on an ongoing basis. We are now offering this systems as a SaaS offering to the IT Manager. We will implement the tool and manage the alerts so then your Service desk gets advance notice of any issues under management. Reporting will be customized to your requirements.
Essential Service Desk
The Connectwise PSA (Professional Service Automation) tool we use to manage our service delivery is now also offered on a SaaS basis to the IT Manager. We will implement the product and manage it for you on an ongoing basis customizing the reporting as you require it. Often companies do not have the time or skill to manage this important part of their own service desk. Reporting of service delivery will be customized to your requirements.