Supporting your digital journey with IT operations that are resourceful, agile and tactical.
With the continuous evolution of business in a digital world, resulting in a more complex and diverse digital landscape, IT operations are challenged to effectively respond and satisfy the business’ need for performance, seamless integration, risk and cost optimization.
The rapid adoption of cloud, automation, and data-driven services are giving rise to trends in the IT operations domain that require a business to be more agile and invest in adequate resourcing to support its digital journey.
The ability to accurately estimate resource requirements and align with ever-changing business demand has become critical for service assurance without over provisioning which can increase costs, or under-provisioning, which can put service quality at risk.
Our IT operations service model is designed to effect immediate gains by providing already-mature, self-managing support functions that seamlessly integrates with the organization and existing service teams. With a strong focus of continuous business-it alignment and improvement, we work closely with business stakeholders, product teams, service providers and partners, sharing ownership and accountability for services to benefit of the client and its customers.
Our team of technical resources are highly skilled and efficient in managing the capacity, performance, accessibility, integration and security of IT infrastructure services, whilst providing the ability to improve legacy technology and implement digital platforms of the future.
Whether as full outsource or partial, our service model is geared to support your unique business requirements by means of five key management areas:
Having the right team to take care of your IT needs.
Centralizing the delivery and support for IT services is a critical component of a well-functioning IT organization. Service desks are designed to handle all kinds of service requests, ranging from minor technical issues faced by a single individual to system outages that affect the whole organization. A service desk should also coordinate and implement planned changes to ensure minimum disruption to the business.
Our Service Desk provides a single point of contact (SPOC) from where all service management concerns are acknowledged, administered, managed, and escalated, to ensure that service levels are maintained by coordinating its resolution with particular resolver groups. By means of total contact ownership and the use of modern communication platforms, stakeholders are kept informed throughout the lifecycle of Service Tickets.
We provide real-time Service Level Management and reporting, and continuously attempt to identify areas of improvement and optimize processes to maintain optimal service levels of business-critical services.
Service Desk Highlights
Improving business results by ensuing consistent end-user performance and productivity
Improving business results by ensuring end-user performance.
As users are highly dependent on technology to achieve their objectives, it is important that support operation’s efforts are aligned with end-user expectations and performance requirements.
We place the end user’s experience at the centre of our service strategy, taking care of the daily support needs of all end-users, so they can effectively continue with their daily activities.
Be it a traditional workplace, a modern cloud-based remote working environment, or a hybrid model, we manage all aspects of the end-user environment by working towards the standardization of technology and automation, whilst establishing the right procedures and secure way of working.
We help businesses to modernize and standardize its IT practices, finding solutions to irritations and problems, enable productivity and collaboration using the right technology.
Managed Workspace Highlights
Enabling the efficient delivery of business systems and IT-enabled processes
Providing pathways for the efficient delivery of business systems and IT-enabled processes.
IT infrastructure forms the foundation that enables IT operations and consists of various components which are typically used to deliver various IT services across the organization.
Our IT infrastructure management service provides organizations with the ability to make smarter IT decisions.
By means of best practice configuration standards, enterprise tools and processes, we proactively manage and monitor the health, performance, security and compliance of infrastructure services, whether on-premise, in the cloud or both.
We take ownership of the design, implementation, configuration and maintenance and retirement of IT infrastructure, whilst managing change and risk on an ongoing basis.
Infrastructure Management Highlights
Improving the success rate of your IT infrastructure and transition projects
When solutions aren’t aligned with the organization’s needs and objectives, they yield unsatisfying results and create unwanted problems.
Due to the rapid adoption of digital solutions that drives business transformation, industry experts predict that in the near future, almost all work will be project-based, placing an emphasis on the importance of professional project management.
We have a deep understanding of infrastructure technologies, be it on-premise or cloud. All solution implementations and service transitions are managed by our dedicated Project Management Office (PMO), creating a shared vision for a successful project, ensuring that all stakeholders remain on the same page concerning what’s needed to stay on track, in budget, and to deliver a successful end result.
Our PMO consists of solutions and implementation specialists, project management professionals and change managers, working together to navigate any challenges, and manage risks, to ensure a successful outcome.
Delivering business value by ensuring business-IT alignment
Delivering business value.
Information Technology remains in a constant state of change and often grows organically with the organisation rather than in a well architected way. Technology requirements often serve many competing priorities, with the need for improved security and compliance being a major requirement. Managing different technologies, best practices, initiatives, projects, and service providers all at the same time, introduces complexities that can inhibit the IT organisation’s ability to perform, implement and innovate.
Our Service Management function provides an expert approach to effectively deal with these challenges. We provide a cross-functional and organisation-wide service that enhances relationships, collaboration and efficiencies between business and IT. Our approach includes the appropriate application of various frameworks for IT Service Management and IT Governance to bring about improved client satisfaction , overall business-IT alignment, and value delivery.
Service Management Highlights
Technical Account Manager
Service Manager
IT Manager
When technology isn’t aligned with the organization’s needs and objectives, it yields unsatisfying results and create unwanted problems.
Digital trends such as cloud computing and service-oriented applications, have added complexity to the typical digital landscape, introducing both new and unique challenges which requires a renewed perspective and the right level of expertise.
Our CTO Advisory service provide ongoing advice, technical road-mapping and helps craft solutions that solves business problems and satisfies future business needs, maximizing the value that an organization can generate through the use of technology.
We leverage solutions design best practices and draw guidance from various enterprise architecture viewpoints.
Our  holistic approach to IT architecture, ensures that every solution meets the business requirements and compliments the enterprise architecture as a whole. From conceptualizing the requirement, architecting the appropriate solution and overseeing the implementation, we manage the entire process.
CTO Advisory Services Highlights
With our expertise and experience, we help you manage and operate your IT operations, and we align to YOUR unique requirements for a partnership that delivers what you need and when you need it.
With our expertise and experience, we help you manage and operate your IT operations, and we align to YOUR unique requirements for a partnership that delivers what you need and when you need it.
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