Chatbots in the workplace and for businesses
What exactly are chatbots?
Chatbots are computer programs that are designed to hold a conversation with a person. They are powered by artificial intelligence and are used to simulate conversations with people that are usually tedious or repetitive via a social media platform. They can be broadly classified into two types:
Script based chatbots have a predefined flow which they always follow by asking questions and giving multiple answers for the user to choose from. This type of chatbot is usually implemented for a specific use case, e.g. customer service, weather forecast bots or online shopping assistants.
On the other hand, we have chatbots that make use of Artificial intelligence (Ai). These chatbots learn from past conversations, drawing context from a user’s messages and learning to respond within that context. Ai chatbots are designed to chat with a person as a person, without your knowledge of it not actually being a person.
How can a chatbot help to improve your business?
We live in a time where people are more likely to message you rather than phoning or go online to buy something rather than going to the shop. This is where a chatbot comes in. A chatbot is always there to answer customers questions, be it on a messaging platform or your website. The chatbot is always available 24 hours a day, 7 days a week and 52 weeks a year. When the chatbot does not understand what the customer wants then it will automatically redirect the customer to an employee that will be able to help. And as the chatbot has more and more conversations the smarter it will become.
The advantages of a chatbot:
- Chatbots are always available for customer inquiries.
- Connect with customers on multiple platforms, e.g. Facebook Messanger, Skype, your website, etc.
- Customers get instant feedback.
- Chatbots are fully customisable for your business needs.
In just a few years, all online businesses will have or need a chatbot to free up the tedious jobs, so be ahead of time and look in to getting your chatbot today.
